Frequently Asked Questions
At BGCL Supply, we want every choice to feel clear and for you to have the information you need at every step of your shopping experience. Here you will find answers to the most frequently asked questions about our products, orders, and shipping.
Products and Choosing
1. Are the products sold by BGCL Supply authentic?
Yes. At BGCL Supply, we offer 100% authentic fragrances and beauty products. The authenticity of our products is a priority for us and is part of our commitment to every customer.
2. How can I choose a fragrance if I can’t try it before buying?
Choosing a fragrance is a personal experience. To help you get to know each option, our descriptions include information about its fragrance notes and character, when that information is available. We invite you to explore the details of each product and consider which scents are closest to your preferences. If you need guidance, you can contact our team.
Shipping and Orders
3. Where does BGCL Supply ship?
We ship to the 48 contiguous United States. Currently, we do not ship to Alaska, Hawaii, U.S. territories or possessions, APO/FPO addresses, or P.O. Boxes. For shipping conditions and restrictions, see our Shipping Policy.
4. How much does shipping cost?
Orders of $75 or more, after discounts and promotions are applied, qualify for free shipping. For orders under $75, the applicable shipping cost will be shown during the checkout process, before you confirm your order. Available options may vary depending on the product and the delivery address.
5. How long will my order take to arrive?
Processing time is one business day. Transit time depends on the delivery address and the available shipping service. An estimated delivery date or range will be shown at checkout. Time frames are estimates and may vary due to circumstances beyond BGCL Supply’s control. For more information, see our Shipping Policy.
6. How can I track my order?
Once your order has shipped, you will receive tracking information by email. You can also check the status of your order using the tracking option available on our website, with the information requested.
7. Can I cancel an order after placing it?
You may request cancellation as long as the order has not yet been processed for shipment. If you need to cancel it, contact us as soon as possible, as we cannot guarantee cancellation once processing has begun. Orders that have already been processed for shipment or handed over to the carrier cannot be canceled by ordinary request.
Returns and Issues
8. Can I return a fragrance if I don’t like its scent?
Due to the nature of fragrances and beauty products, we do not accept returns for change of mind or because the scent or product is not what you expected. We recommend reviewing the product description and details before purchasing. For all conditions, see our Return Policy.
9. What should I do if my order arrives damaged, is incorrect, or I don’t receive it?
Contact us within 48 hours of delivery or of the date on which you should have received the order, as applicable. To review the case, we may request additional information or photographs of the outer package, the packaging, and the product received. We will evaluate the situation and let you know the next steps. Do not send any product back without first receiving our instructions.
Payments and Customer Service
10. What payment methods does BGCL Supply accept?
We accept Visa, Mastercard, American Express, and Discover credit and debit cards, as well as PayPal. You can also pay with Apple Pay if this option appears as available during the checkout process.
11. How can I contact BGCL Supply?
If you have questions about our products, need help with your order, or would like guidance before purchasing, you can contact us through WhatsApp, write to us at info@bgclsupply.com, or complete the form available in our Contact Us section. Our WhatsApp support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. The estimated response time is 1 to 2 business days.