Return Policy

At BGCL Supply we want you to receive your order in perfect condition. Because of the nature of our products, especially fragrances and beauty products, we do not accept returns or replacements for a change of mind or because the product turned out not to be what you expected.

Damaged, lost or incorrect orders

If you receive a product with visible damage at the time of delivery, if your order is lost, or if you receive a different product than the one you ordered, contact us within 48 hours of delivery or of the date you should have received it, as applicable, so we can review the case.

We may request additional information or photographic evidence to assess the situation and determine the appropriate solution. Where applicable, this evidence may include photos of the outer package, the packaging and the product received.

Opened or used products

Returns are not accepted for products that have been opened, used or altered after being received.

Important

No product should be sent back for return without first receiving instructions and authorization from BGCL Supply.