Privacy Policy

Last updated: October 22, 2026

This Privacy Policy explains how K’SEL UNIVERSAL STORE LLC, doing business as BGCL Supply (“BGCL Supply,” “we,” “us,” or “our”), collects, uses, retains, and shares personal information when you visit bgclsupply.com, make a purchase, contact us, or use other features of our website.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with us:

Contact and delivery information: the name, shipping address, email address, and phone number you provide.
Order information: products purchased, quantities, amount, discounts or coupons applied, shipping method, order status, and tracking details.
Payment information: transaction details and references provided to us by payment providers. Payments are processed by the corresponding providers; BGCL Supply does not store full payment card numbers in its own database.
Communications: information you include in messages, inquiries, or requests sent by email or WhatsApp.
Reviews: the rating, comment, and name or identifier you choose to provide when submitting a product review.
Technical information: IP address, browser information, technical logs, and data needed to keep the website running and secure.
Essential usage data: technical information generated by cookies or similar technologies that allow us to maintain your session, keep your cart, and remember your selected language.

2. How We Use Information

We use personal information to:

Process, confirm, prepare, ship, and track your orders.
Process payments, manage transactions, and handle payment-related matters.
Communicate with you about orders, deliveries, inquiries, requests, or issues.
Respond to inquiries and requests received through WhatsApp or other contact channels.
Receive, review, and publish product reviews.
Maintain, operate, protect, and troubleshoot the website.
Detect, prevent, or investigate fraudulent activity, misuse, or security risks.
Comply with legal obligations and establish, exercise, or defend legal claims.

3. Payments and Payment Providers

Payments made on our website are processed by third-party payment providers, such as Stripe and PayPal, among others, depending on the payment methods available at checkout. These providers may collect and process the information needed to process the payment, prevent fraud, and meet their legal obligations, in accordance with their own privacy policies and terms.

BGCL Supply receives the confirmation information and transaction references needed to manage the order and reconcile the payment. We do not store full payment card numbers in our own database.

4. Shipping and Order Tracking

To deliver orders, we share with carriers and logistics providers the information necessary, such as the recipient’s name, the shipping address, and the details required to manage delivery and tracking. These providers use the information to provide their services and in accordance with their own practices and obligations.

5. Contact and Orders via WhatsApp

You may contact BGCL Supply through WhatsApp to ask about products or orders. If you use this channel, we will process the information you share in your messages to respond to your inquiry and handle the corresponding request.

BGCL Supply may prepare an order and send you, via WhatsApp, a link that gives you access to the website to review the order details and complete payment. Payment is made through the payment provider available on the website, not within the WhatsApp conversation.

Your use of WhatsApp is also subject to WhatsApp’s terms and privacy policy. We recommend that you avoid sending sensitive financial information by message that is not necessary to handle your request.

6. Product Reviews

Customers may submit product reviews. Reviews are reviewed before publication and may be approved, rejected, or removed by BGCL Supply. Published reviews may be visible to other visitors to the website. Avoid including in a review any personal information that you do not want to make public.

7. Cookies and Similar Technologies

The website uses technical or necessary cookies to enable essential functions, such as maintaining your session, keeping the items in your shopping cart, and remembering your selected language.

The website may also load resources, such as fonts or libraries, from third-party providers or content delivery networks (CDNs). When your browser requests those resources, the corresponding provider may receive technical data, including your IP address, and process that data in accordance with its own policies.

BGCL Supply does not use advertising analytics tools or advertising tracking pixels on the website. If we incorporate technologies that require additional notices, choices, or consents, we will update this policy and enable the appropriate mechanisms.

8. How We Share Information

BGCL Supply does not sell personal information or share it for targeted advertising. We may share personal information when necessary for the purposes described in this policy, including with:

Payment providers, to process transactions and prevent fraud.
Carriers and logistics providers, to prepare, deliver, and track orders.
Website hosting, infrastructure, maintenance, and security providers.
Communication platforms, such as WhatsApp, when you choose to use them to contact us or to receive information about an order.
Authorities, professional advisors, or other parties when necessary to comply with the law, protect rights, investigate fraud, or respond to legal proceedings.

These providers may process the information necessary to provide their services. We do not authorize the use of personal information for purposes that are incompatible with the services contracted or with the purposes described in this policy.

9. Information Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, manage orders and inquiries, maintain applicable business and accounting records, resolve disputes, prevent fraud, and comply with legal obligations. The retention period may vary depending on the type of information and the circumstances.

10. Information Security

BGCL Supply adopts reasonable technical and organizational measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction. Access to information is limited to the people and providers who need it to perform their duties or provide the corresponding services.

Although we apply measures to protect personal information, no method of electronic transmission or storage can guarantee absolute security.

11. Your Privacy Choices and Rights

Depending on where you live and the applicable law, you may have the right to request access to the personal information we hold about you, obtain a copy, correct inaccurate information, request its deletion, or object to certain processing, as well as exercise other rights provided by law.

To submit a request, write to info@bgclsupply.com and state the right you wish to exercise and the information needed for us to identify you and process your request. We may ask for reasonable information to verify your identity and protect your information. Do not use this channel to send full card numbers or passwords.

We will respond without undue delay and, where required under applicable privacy law, within 45 calendar days of receiving the request. Where the law permits and it is reasonably necessary, we may extend this period once by up to an additional 45 days, and we will notify you of the extension and the reasons for it within the initial period.

If we decline a request that is subject to a legal privacy right with an appeal process, you may ask us to review the decision by writing to info@bgclsupply.com and stating that you wish to appeal the response. We will inform you of the outcome and, where required by law, of the options available to file a complaint with the competent authority.

We will not discriminate against you for exercising privacy rights to which you are entitled under applicable law.

12. Children’s Privacy

The website is directed to a general audience and is not designed for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a minor has provided us with personal information, write to us at info@bgclsupply.com so that we can evaluate the request and take appropriate action.

13. Third-Party Links and Services

The website may include links or features provided by third parties. If you access those services, the collection and use of information will be governed by those third parties’ privacy policies. BGCL Supply does not control the privacy practices of external sites or services.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, in website features, or in legal requirements. We will post the updated version on this page and indicate the date it was last updated. We recommend that you review it periodically.

15. Contact

If you have questions about this Privacy Policy or wish to submit a request related to your personal data, you may contact us:

K’SEL UNIVERSAL STORE LLC d/b/a BGCL Supply

Email: info@bgclsupply.com

Website: bgclsupply.com